Bad Service

Our Saving Club (Together we can) has been a member of the Standard Bank group funeral scheme since 2012. We initially received a relatively good service from their consultant, but over time that service has deteriorated and has become worse. <br> <br> Earlier this year on the 8th 0f January 2016 I communicated with Nonkosi Nkukwana, our consultant, we wanted to add new members and remove those people who are no longer our members, she responded on the 11th January 2016, and advised me to go to the branch, at the branch they said I should call the funeral scheme, which I did, and at the scheme they said they will only assist me through email, which I sent on the 17th February, and it was immediately acknowledged through auto-reply. Since then nothing has happened. <br> <br> We have called, gone to branches and we are not getting any help. They are deducting moneys from our account for people that are no longer our members and we are having difficulty covering new recruits. Please HELP.