Bad Service

As a business client, I am highly disappointed by the lack of service we have received from Standbank Business online. We sent through a query and it has been almost a month and our query is not resolved. We are dealing with different people and we don't know who is responsible for what. They have requested documents which we have provided but we still have no resolution and NOT EVEN A SLA. This is frustrating as we can not transact on our account and this is affecting our business negatively.