TM
Thato M
1 reviews | Active since Feb 2019
04 Feb 2023, 17:23
Bad service
Standard bank Jabulani mall branch,we complained about the the level of service there especially at the ATMs outside where we spend hours sometimes on the que because they don’t have people assisting.they attended the matter for a couple of days after that they went back to their normal ways which is not helping people and basically giving us bad service
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Replies (3)
Standard Bank's replyOfficial
05 Feb 2023, 08:23Dear Thato
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Feb 2023, 08:23
Official
Dear Thato
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
TM
Thato M's updateReviewer Update
06 Feb 2023, 16:09I was here again and won’t lie if I was not a everyday banker doing deposits and the service is appalling and terrible
TM
Thato M's update06 Feb 2023, 16:09
Reviewer Update
I was here again and won’t lie if I was not a everyday banker doing deposits and the service is appalling and terrible
Standard Bank's replyOfficial
06 Feb 2023, 16:26Hello Thato
We apologize that this matter has not been attended to. We have requested for an urgent feedback on new measures put in place to remediate this issue.
We will request the team to advise once they have done so.
Regards
Standard Bank Hello Peter Team
We apologize that this matter has not been attended to. We have requested for an urgent feedback on new measures put in place to remediate this issue.
We will request the team to advise once they have done so.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply06 Feb 2023, 16:26
Official
Hello Thato
We apologize that this matter has not been attended to. We have requested for an urgent feedback on new measures put in place to remediate this issue.
We will request the team to advise once they have done so.
Regards
Standard Bank Hello Peter Team
We apologize that this matter has not been attended to. We have requested for an urgent feedback on new measures put in place to remediate this issue.
We will request the team to advise once they have done so.
Regards
Standard Bank Hello Peter Team