Bad service

I had the following query:<br> <br> http://hellopeter.com/standard-bank/complaints/wanted-rebate-option-but-i-have-the-plus-option-***<br> <br> On 29 Feb, one of the Cresta employees phoned me to say that my account has been changed. However, it has not been changed. I wanted this account from when I opened my account at the end of December. I requested it to be changed for February, but it was not changed (even after coming into the bank). I wanted it to be changed for March, but still it did not change (even after I was promised that it was changed on 29 Feb). So now, I have been charged the incorrect bank fees for February and March. This is absolutely ridiculous service!!! I am really disappointed. I want my account to be changed immediately to what I want it to be. And can I please have a refund to the incorrect bank charges that I have been charged, because it is unfair to charge a client incorrectly due to your own mistake.