BAD SERVICE

I ONCE WROTE A COMPLAINT ABOUT THEM NOT GIVING ME MY TITLE DEED AFTER FINISHING PAYING MY BOND. THEY CONTACTED ME TO SAY THEY WILL SORT IT OUT BECAUSE THEIR LAWYERS WERE NOT CONTACTING ME TO DO THE TRANSFER. A FEW MONTHS LATER, I STILL HAD NOT HEARED FROM STANDARD BANK AND THEIR LAWYERS UNTIL I WENT TO THE BRANCH TO ASK FOR ASSISTANCE. AGAIN I WAS PROMISED THAT MY MATTER WILL BE TAKEN CARE OF BUT AGAIN NOTHING HAPPENED. I SUUGESTED I GET MY OWN LAWYERS TO DO THIS BUT I WAS TOLD I WAS NOT ALLOWED TO DO SO. NOW OVER A YEAR LATER I SEE STANDARD BANK IS DEBITING MONEY FROM MY ACCOUNT AS `HOME LOAN`. HOW DOES THIS HAPPEN? I WAS TOLD THIS IS BECAUSE MY ACCOUNT IS STILL OPEN SO I'M CHARGED FOR THAT. I FIND THIS BEING ********** BY STANDARD BANK BECAUSE IT'S NOT MY FAULT THAT THE ACCOUNT IS OPEN. I CERTAINLY NOT WISH TO HAVE AN OPEN ACCOUNT WITH YOU. THIS IS BEYOND MY CONTROL AND I WON'T PAY FOR THIS. SHOULD STANDARD BANK CONTINUE TO CHARGE ME OR CLAIM THAT I OWE THEM... I WILL HAVE TO TAKE THIS MATTER FURTHER. 2 WEEKS AGO AFTER I WENT TO COMPLAIN TO A BRANCH I RECEIVED A TEXT MESSAGE TO SAY I WILL BE CONTACTED BY NEW LAWYERS BUT AGAIN, I'M STILL WAITING. DO YOU NOT WANT TO GIVE ME MY TITL