FB
Francois B
1 reviews | Active since Sept 2012
11 Aug 2025, 13:14
BAD SERVICE!!!!!!!!!!!!!!!!!!
I can not get a settlement confirmation letter or amount from Standard bank since 2 August 2025. The app message is "TRY AGAIN LATER" and the staff working at VAF department keep blaming the system.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
11 Aug 2025, 13:30Dear Francois
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 13:30
Official
Dear Francois
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
FB
Francois B's updateReviewer Update
11 Aug 2025, 16:53Just another fail from your side. +***5 phoned x2 and both time it was a computer generated voice telling me to hold on. After 30 seconds the phone just switched off from your side.
FB
Francois B's update11 Aug 2025, 16:53
Reviewer Update
Just another fail from your side. +***5 phoned x2 and both time it was a computer generated voice telling me to hold on. After 30 seconds the phone just switched off from your side.
Standard Bank's replyOfficial
11 Aug 2025, 17:15Good day Francois,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 17:15
Official
Good day Francois,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Aug 2025, 09:33Dear Francois
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2025, 09:33
Official
Dear Francois
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
FB
Francois B's updateReviewer Update
13 Aug 2025, 13:41Thank you Thabisile Nxumalo for providing me with a settlement letter.
FB
Francois B's update13 Aug 2025, 13:41
Reviewer Update
Thank you Thabisile Nxumalo for providing me with a settlement letter.
Standard Bank's replyOfficial
13 Aug 2025, 13:50You are welcome.
Customer satisfaction is our number one priority.
If there's anything more I can help with, please feel free to reach out at any time.
Kindest regards
Standard Bank Hello Peter Team
***
Customer satisfaction is our number one priority.
If there's anything more I can help with, please feel free to reach out at any time.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2025, 13:50
Official
You are welcome.
Customer satisfaction is our number one priority.
If there's anything more I can help with, please feel free to reach out at any time.
Kindest regards
Standard Bank Hello Peter Team
***
Customer satisfaction is our number one priority.
If there's anything more I can help with, please feel free to reach out at any time.
Kindest regards
Standard Bank Hello Peter Team
***