1 reviews | Active since Nov 2013
BAD SERVICE
I have a cheque account with Standard Bank and I stopped an African bank debit order and they charged me R2 for the transaction but the debit order went through and I was charged R680 for that. I called and tried to reverse the debit order and was informed that I can't , I need to contact African bank. Whose cheque account is this? African bank / mine? If I need a go ahead from them regarding my account. My charges for August amount to approximately R1000 including the ones for overdraft which I no longer have. I couldn't even pay my debt care debit order because of all the fees. When I complained to Standard bank again regarding the stopping of the debit order and charges therefore, Praveen Munickum responded and said nothing can be done. Surely the account which I thought was mine belongs to African bank now. I am extremely furious and demand that the charges and debit order be reversed urgently.
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
