Bad service

I left the office just so that I can update my address and put a notice on my 32 days account.I waited for more that an 1h:30min. When I was supposed to be the next person to be helped the lady told me that she doesn't deal with fica that I have sit down and wait again. Even after telling her that was not the only reason I came .she ignored me and left with the person who was after me on the que. After complaining that is when I was helped.everytime I call for simple thing I will be told to go to a branch. I think it about time I change a bank.