Bad service

At all other banks u can chng ur daily limits online, not standard. So I follow the procedure, they tell I need to wait 24 hrs. It's not done. After numerous phn calls via the call ctr, and waiting for numerous options, I get put through to claremont. No one answers I get cut off. I try again, and after following the procedure again, I eventually get to Nadia who tells me she can see my request but has just got to work 9.30am and will do it immediately. 5 hrs later it's still not done. I then have to ride to standard bank, pay parking stand in a queue. And she has not yet done it. But it 2seconds someone else goes up to her office and it gets done immediately. She wasted my time. And standard bank need to change their app so that like AbSA and Capitec you can simply change your options and increase and decrease your daily limits as and when it suits you. Very irritated with this service and procedure.