KA
Kenneth A
1 reviews | Active since Jul 2018
23 Jul 2020, 10:50
Bad service
Hi there
I work in Gateway mall where my bank is located.
It took much pressure to eventually get a consultant to do a money gram, as the consultant responsive was out sick.
ONE hour and 30 minutes later, I had to walk out the branch unresolved while waiting for the consultant who disappeard without acknowledging what they were doing.
Disapoointed, service at Gateway Standard Bank sucks.
Today 23rd July 2020
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Jul 2020, 12:21Dear Kenneth
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Jul 2020, 12:21
Official
Dear Kenneth
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
Standard Bank's replyOfficial
27 Jul 2020, 10:53Dear Kenneth
Please note contact has been made with you, therefore this matter is closed.
Kind regards
Please note contact has been made with you, therefore this matter is closed.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Jul 2020, 10:53
Official
Dear Kenneth
Please note contact has been made with you, therefore this matter is closed.
Kind regards
Please note contact has been made with you, therefore this matter is closed.
Kind regards
Complaint Resolution Centre
**********
***********