Bad service

Good day. I am very upset and disappointed with the service, feedback and the and response to my requests made to this institution from September 2015.<br> I had a merchant deduction on my account in September 2015.I called in and the transaction was immediately reversed. I was told that I must check my account if it happens again.<br> In January 2016 the same deduction occurred and it was reversed again, because l do not know this murchant.<br> It happened for the third time and I called in again. The case was referred to the ***** department that called me back after more than 2 weeks later to say that there is no ***** and they can not trace the murchant. They revered me back to the branch to complete a vorm to reverse the transaction . I explained that I had an operation and not mobile to do this and also to collect a new card.<br> This transaction started onR700 and now isR1000. No murchant called or made contact with me to explain this transaction up until now.<br> I was told that I should look for this murchant myself <br> I made an arrangement with you to pay R500 per month till this matter isresolved.<br> I now get calls and sms from you, only to pay my installment and no sattesfactory explanation