Bad service

I made a payment at Ackermans on Tuesday 01 March 2016 and the card declined twice. I left Ackermans and few minutes after I received a notification by sms that the money has gone through twice. I contacted Standard bank and I was told that I need to sort it out with Ackermans and they do apologize about the system error on their side. I asked for the supervisor and I was put on hold for a long time then she came back and told me the money will be reversed, then asked for the reference for the call and she says she does not have it. <br> Until now the money has not been reversed, contacted them again today and I was put through to another department and the lady was very rude told me it was a wrong department I asked her if she is working for Standard bank and she dropped the phone. This is a very bad service and you hold for more than 10 minutes when trying to call their call centre and when you eventually go through you are given a very bad attitude and no assistance at all.<br> This kind of service is so unacceptable.<br>