Bad Service

I settled my bond on the 13th of February 2016, leading to the settlement, I spent 3 day prior gathering information on the process.<br> During this process I've asked if the debit order will be processed, it was stated it would not... Guess what, it went off this month.<br> <br> A representative helped me yesterday, but phoning today, the representative told me, she will send me an email and I should send her an email to remind her to follow up with the representative from yesterday. Honestly what type of service do you offer if you cannot even follow up a request from your client?<br> <br> I always have an issue with Standard bank on any level of engagement, I'm very unhappy with my experience with your group!<br> <br> I hope Standard bank refunds me, as I would hate to label them as ******* as well.