Bad service

hello petter, i have complaint with the branch in rosebank this is not for the first time its been going on for long and we keep doing one thing over and over again. we have the stockvel account with them and last year they froze the account because the consultant didnt do what she was suppose to do. i complained to hello peter and they open the account and was told its been resolved. december we got an sms saying we need to Fica the account we decided to go to the branch again and other consultant assisted and we specified that it must be fixed and she said everything is fine. even now we keep getting the sms and saturday i went only to find out that the account is been frozen again, was promised that the consultant assisted us will call on monday to resolve it but nothing happened. THIS ISSUE MUST BESOLVED TODAY AND DEMAND ANSWERS NOW BEFORE I PAST IT ON FACEBOOK AND TWITTER