Bad Service

In February I contacted Standard Bank Credit Division, as I had received moneys late to pay my Bond Account. I had request on 2 occassions, for the debit order to be moved to the 7th of every month, & was told, that this was possible, after the months payment was made. I at the same time requested, for a once off debit to be done for the same day, as I had called before 12 midday. It was only when I checked my account a few days later, that I had noticed the debit order did not go off. I then called STD Credit Division requesting yet again for the once off debit, & for the debit order date change. The 2nd agent said, neither the once off was actioned, or the debit order date change. He assured me it be done. However, today, 01/03/2016, the STD Home Loan debit order goes off, while I do not have cash on my account. I called in to STD Credit Div, displayed my anger to the agent. This is not the first time I get this types of BAD service, from STD Home Loan Credit Division. Standard Bank will pay me by debit order rejection fee at MY bank, and I will do all possible to move my account from this BAD serviced bank. I do not think the staff at STD bank know what they are doing. BAD!