Bad service

I withdraw money from a teller inside the bank knowing that I get 1free transaction inside the bank with an elite cheque account to my surprise the following week I saw my statement to see they charged me R285. When I enquired I was told it changed from the 1st of January after I have been doing such a transaction for years as it was free on an elite account. when asking why I was not informed by the teller I was told it's not their job to inform the customer that they will be charged this was told to me by a consultant at Parow Standard Bank Lanash Fanke this is the service I get from a bank that iv been banking with for 20yrs. I was then sent to Thibault standard Bank because she said she can't assist an when I ask to speak to a manager I was told his in a meeting. I went to Thibault to sort out but less help their as I was told they will get back to me but still nothing an when I enquire the person I need to talk too never available. So really considering closing my account with them please people think twice before opening an account with them. Will wait an see if this problem is sorted in 24hrs or if I close account. 0