NM
Nontsikelelo M

1 reviews | Active since Oct 2022

27 Mar 2025, 11:04

Bad Service

I have been standard bank prestige client for more than 20 years. However I have never felt important to them. I was twice ****med R22 000 by the same merchant and standard bank did not take responsibility.

The assigned bankers never give you their numbers and yet they get paid to be your banker.

Since February I have been trying to reach out to my banker Nqobile Radebe via call centre to no avail iam very disappointed. Now it has escalated to the point where my house is now attached cause I can't produce the statements since I don't have the fee the want me to pay whereas Nqobile and her team leader has the power weave the fee. Any body thinking to do business this bank I would like to say think twice service is utterly bad.

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Replies (1)
Standard Bank
Standard Bank's reply27 Mar 2025, 11:08
Official
Dear Nontsikelelo M, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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