JB
Johannes B
1 reviews | Active since Nov 2014
26 Mar 2020, 11:12
Bad service
I app****bfor an advance on my home loan and it was approved more than 3 weeks ago. Since then they have emailed me with requests of certified papers that was supp**** to them. I have been waiting for payment ever since. They do not reply on emails and trying to call them is futile. I have been assisted by Mr Hechter Jones from SB Kollonade. Any emails to a Mrs Taryn Morgan or Muzi Ndlovu from Hechterbor me remains unanswered. I was depending on this to settle certain debts and the result is that I have to continue making payments. Ref number. ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Mar 2020, 11:28Dear Johannes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply26 Mar 2020, 11:28
Official
Dear Johannes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
JB
Johannes B's updateReviewer Update
26 Mar 2020, 12:35SB has contacted me and issue is resolved.
Pitty I had to go to such efforts to get attension.
Pitty I had to go to such efforts to get attension.
JB
Johannes B's update26 Mar 2020, 12:35
Reviewer Update
SB has contacted me and issue is resolved.
Pitty I had to go to such efforts to get attension.
Pitty I had to go to such efforts to get attension.
Standard Bank's replyOfficial
26 Mar 2020, 13:45Dear Johannes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Standard Bank's reply26 Mar 2020, 13:45
Official
Dear Johannes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***