SN
Sindiswa N

1 reviews | Active since Aug 2012

05 Mar 2015, 12:42

Bad Service

Good Day,<br> <br> I am a client of yours and I went to your Cape Town Branch in The Golden Acre Mall on the 25th Feb 2015. I asked the agent to change my in contact number from my MTN number to my new Vodacom number the agent changed it and I only realized when I got back to my office that she added both numbers to my profile which meant i received two smses simultaneously. I then called your call center and asked the agent to remove the MTN number and use my Vodacom number, she removed my Vodacom number and kept the MTN number which i did not ask for. <br> <br> I called again and the same thing happened I received smses from both my numbers, the agent I called told me that they would email me the same day which they never did. I complained via your Complaints no has gottent back to me, i went on to facebook and all i got is that you are having technical issues, i went on twitter and i was told i will be called back no one has called me back to date. I am on the line now with your call centre and nobody will talk to me, your agents are telling me that there is no Supervisor available to talk to me i must give you guys my details and they will call me back.<br>

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Replies (1)
Standard Bank
Standard Bank's reply06 Mar 2015, 17:07
Official
Hello Sindlez,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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