Bad Service !!!

call centre agent, not introducing herself ask for my date of birth and says she is calling from standard bank.<br> Give's me an x amount to pay for my credit card because its over due!<br> Hence the previous month on the call recording which all call centre's state calls are recorded i had asked the agent to change my payment date to 30th of each month!<br> Which went null and void or i spoke to the air.<br> i dont get paid on the 20th of each month!!!<br> A kind request is not always the best approach ...how does standard bank employment *********** people? <br> Can a competent agent call me back with a solution and the call recording from the QA department. <br>