tT
trblaque T
1 reviews | Active since Jan 2017
24 Oct 2020, 11:51
Bad service
Poor service from standard bank maponya mall branch(Soweto). On Saturday 23 October 2020, customers were waiting for their turn to come inside the bank for almost 3 hours. I asked to speak to branch manager about bad service but I was told that manager is coming but he/she never attended to me as a customer. Just imagine standing on the sun on this heat for nearly 3 hours without service. It is not for the 1st time this branch is operating like this and they keep coming with covid19 excuses.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Oct 2020, 04:13Hello Teboho
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Oct 2020, 04:13
Official
Hello Teboho
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
28 Oct 2020, 12:48Hello Tebogo
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply28 Oct 2020, 12:48
Official
Hello Tebogo
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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***
Complaint Resolution Centre
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