Bad service

I feel so frustrated with Standard Bank Home Loans. Been trying since last week to get hold of them. Emailed them and they don't respond. Been sending me from pillar to post when I call. Also, spent a lot on airtime, because I have to hold on forever.

I decided to go into the branch today and use Standard Bank's phone to call the home loan department.

They said that a statement was sent to me. No statement was received.

I just need someone to give me proper help!