DM
Didi M
1 reviews | Active since Jul 2014
17 Jul 2023, 13:33
Bad Service
I have a serious matter that need to be actioned ASAP, was assisted by Ms Boitumelo Mantsheng and she referred me to another Ms Boitumelo Tsoai who assisted me professional however I don't know what could went wrong, it's over 5 days without respond, I've tried to contact her, both on office line and personal number, im not winning.
Helpful (0)
Replies (21)0
Replies (21)
Standard Bank's replyOfficial
17 Jul 2023, 13:40Good Day Didi
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2023, 13:40
Official
Good Day Didi
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind Regards
Standard Bank Hello Peter Team
***
DM
Didi M's updateReviewer Update
17 Jul 2023, 15:19Kindly note, I haven't recieved any email from standard Bank.
Even on junk emails nothing
Even on junk emails nothing
DM
Didi M's update17 Jul 2023, 15:19
Reviewer Update
Kindly note, I haven't recieved any email from standard Bank.
Even on junk emails nothing
Even on junk emails nothing
Standard Bank's replyOfficial
17 Jul 2023, 15:58Good Day Didi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2023, 15:58
Official
Good Day Didi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Jul 2023, 14:53Good Day DIdi
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jul 2023, 14:53
Official
Good Day DIdi
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
DM
Didi M's updateReviewer Update
19 Jul 2023, 09:13I was provided with the correct department to liase with and my employer sent an email to FAISPBSA to get the clarity if there's any pending matter between myself and standard bank.
The email have full content and they are fully aware that I'm debarred.
The person responded with the screenshot, saying the Rep is debbared.
We are fully aware of the debarrement, all we need is the later stating that there's no pending matter against my name
Can someone assist with this matter urgently
The email have full content and they are fully aware that I'm debarred.
The person responded with the screenshot, saying the Rep is debbared.
We are fully aware of the debarrement, all we need is the later stating that there's no pending matter against my name
Can someone assist with this matter urgently
DM
Didi M's update19 Jul 2023, 09:13
Reviewer Update
I was provided with the correct department to liase with and my employer sent an email to FAISPBSA to get the clarity if there's any pending matter between myself and standard bank.
The email have full content and they are fully aware that I'm debarred.
The person responded with the screenshot, saying the Rep is debbared.
We are fully aware of the debarrement, all we need is the later stating that there's no pending matter against my name
Can someone assist with this matter urgently
The email have full content and they are fully aware that I'm debarred.
The person responded with the screenshot, saying the Rep is debbared.
We are fully aware of the debarrement, all we need is the later stating that there's no pending matter against my name
Can someone assist with this matter urgently
Standard Bank's replyOfficial
19 Jul 2023, 09:33Godd Day Didi
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2023, 09:33
Official
Godd Day Didi
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm Regards
Standard Bank Hello Peter Team
***
DM
Didi M's updateReviewer Update
19 Jul 2023, 12:30It's over 2hours no email was sent..
Standard bank service it's very bad
Standard bank service it's very bad
DM
Didi M's update19 Jul 2023, 12:30
Reviewer Update
It's over 2hours no email was sent..
Standard bank service it's very bad
Standard bank service it's very bad
Standard Bank's replyOfficial
19 Jul 2023, 13:36Hi Didi
Thank you for getting back to us. We will follow up and get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2023, 13:36
Official
Hi Didi
Thank you for getting back to us. We will follow up and get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
DM
Didi M's updateReviewer Update
19 Jul 2023, 13:50Please get back to me with the final outcome of the complaint.
From the 4th July ive been sending pillar to post.
The information we recieved was, my current employer to send an email request the information, if there pending matter against my name and the key Individual who sent the debarrement request will have to the letter.
Its now long over due.
From the 4th July ive been sending pillar to post.
The information we recieved was, my current employer to send an email request the information, if there pending matter against my name and the key Individual who sent the debarrement request will have to the letter.
Its now long over due.
DM
Didi M's update19 Jul 2023, 13:50
Reviewer Update
Please get back to me with the final outcome of the complaint.
From the 4th July ive been sending pillar to post.
The information we recieved was, my current employer to send an email request the information, if there pending matter against my name and the key Individual who sent the debarrement request will have to the letter.
Its now long over due.
From the 4th July ive been sending pillar to post.
The information we recieved was, my current employer to send an email request the information, if there pending matter against my name and the key Individual who sent the debarrement request will have to the letter.
Its now long over due.
Standard Bank's replyOfficial
19 Jul 2023, 14:02Hi Didi
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply19 Jul 2023, 14:02
Official
Hi Didi
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
DM
Didi M's updateReviewer Update
21 Jul 2023, 07:38Can someone assist with the below matter urgently, it's over a day without an update
DM
Didi M's update21 Jul 2023, 07:38
Reviewer Update
Can someone assist with the below matter urgently, it's over a day without an update
Standard Bank's replyOfficial
21 Jul 2023, 09:42Dear Didi
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Jul 2023, 09:42
Official
Dear Didi
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team ***
DM
Didi M's updateReviewer Update
26 Jul 2023, 08:50This is not acceptable at all, can I get the details of the person who is dealing with the complain so that I can ESCALATE this matter, honestly my life can't wait like this...
This is so *********** and unprofessional
This is so *********** and unprofessional
DM
Didi M's update26 Jul 2023, 08:50
Reviewer Update
This is not acceptable at all, can I get the details of the person who is dealing with the complain so that I can ESCALATE this matter, honestly my life can't wait like this...
This is so *********** and unprofessional
This is so *********** and unprofessional
Standard Bank's replyOfficial
26 Jul 2023, 09:03Hi Didi
Thank you for getting back to us. Please confirm with us did you receive any correspondence via email?
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. Please confirm with us did you receive any correspondence via email?
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jul 2023, 09:03
Official
Hi Didi
Thank you for getting back to us. Please confirm with us did you receive any correspondence via email?
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. Please confirm with us did you receive any correspondence via email?
Kindest regards, Standard Bank Hello Peter Team ***
DM
Didi M's updateReviewer Update
26 Jul 2023, 09:30I'm really tired of your auto responds..
This is disgusting!!
This is disgusting!!
DM
Didi M's update26 Jul 2023, 09:30
Reviewer Update
I'm really tired of your auto responds..
This is disgusting!!
This is disgusting!!
DM
Didi M's updateReviewer Update
26 Jul 2023, 09:32No email was sent, last communication was on hello Peter on 21 July @ 09h42 stating that the team is working on my query and they will revert back, till today.
This is so *********** and unprofessional
This is so *********** and unprofessional
DM
Didi M's update26 Jul 2023, 09:32
Reviewer Update
No email was sent, last communication was on hello Peter on 21 July @ 09h42 stating that the team is working on my query and they will revert back, till today.
This is so *********** and unprofessional
This is so *********** and unprofessional
Standard Bank's replyOfficial
26 Jul 2023, 09:45Dear Didi
We sincerely apologize for the inconvenience.
We have marked this one as an urgent matter.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
We sincerely apologize for the inconvenience.
We have marked this one as an urgent matter.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply26 Jul 2023, 09:45
Official
Dear Didi
We sincerely apologize for the inconvenience.
We have marked this one as an urgent matter.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
We sincerely apologize for the inconvenience.
We have marked this one as an urgent matter.
Please be on the look out for our feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
DM
Didi M's updateReviewer Update
26 Jul 2023, 16:13Kindly provide turn around time Please
DM
Didi M's update26 Jul 2023, 16:13
Reviewer Update
Kindly provide turn around time Please
Standard Bank's replyOfficial
26 Jul 2023, 16:27Good Day DIdi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jul 2023, 16:27
Official
Good Day DIdi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
DM
Didi M's updateReviewer Update
26 Jul 2023, 16:44My humble plea to provide turn around on this matter.. On the 7th July you sent same msg that my complaint is being treated as the priority even today nothing was done.
Honestly 3 weeks without action plan.
This needs to be escalated urgently
Honestly 3 weeks without action plan.
This needs to be escalated urgently
DM
Didi M's update26 Jul 2023, 16:44
Reviewer Update
My humble plea to provide turn around on this matter.. On the 7th July you sent same msg that my complaint is being treated as the priority even today nothing was done.
Honestly 3 weeks without action plan.
This needs to be escalated urgently
Honestly 3 weeks without action plan.
This needs to be escalated urgently
Standard Bank's replyOfficial
26 Jul 2023, 16:53Good Day Didi
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jul 2023, 16:53
Official
Good Day Didi
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***