Bad service

Std bank credit department is honestly not providing the best service, I app**** for my credit card last week tuesday and recieved a call from a consultant and she advised me that I should receive a call within 48bours, which I didn't. I called them again and they said my documents are loaded and I should receive a call before close of business on friday, I didn't receive a call, I called on monday and they told me they would call me and they didn't. What does it take for me to receive my credit card etc? Service consultants keep taking me back and forth.