BAD SERVICE
APP**** TO OPEN A BUSINESS ACCOUNT ON 19.09.2020. AN INDIVIDUAL PHONED MYSELF AND MY SPOUSE TODAY TO VERIFY DETAILS HENCE ASKED US SECURITY QUESTIONS. APPARENTLY THE SYSTEM LOCKED THE ACCOUNT AS WE ANSWERED INCORRECTLY. THIS IS THE FIRST TIME I HAVE HEARD OF SUCH NONSENSE. I HAVE A CREDIT CARD AND HOMELOAN WITH STANDARD BANK INCLUDING A PERSONAL ACCOUNT THAT I OPENED A WEEK AGO YET THIS IS WHAT WE BOTH HAD TO EXPERIENCE. TO ADD TO THAT, THE BANK HAS ALL OUR BUSINESS DOCS AND OUR IDS ON HAND. THIS IS PATHETHIC SERVICE. MAKES ME RETHINK CHOOSING STANDARD BANK AS A BUSINESS BANK ACC. FURTHER EVEN WHEN I ENQUIRE ABOUT MY HOME LOAN, THE QUESTIONS ASKED ARE TOTALLY RIDICULOUS. SINCE WHEN DOES A SYSTEM DETERMINE WHAT IS TRUE OR UNTRUE OF A PERSONS LIFE????????????????????????????????????????????????????????????????????? RUWAIDA GOUNDEN ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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