AM
Angela M
1 reviews | Active since Mar 2016
19 Feb 2020, 13:58
Bad service
The services of Standard bank inside is very poor. I'm sitting with a top back door that broke off whilst I registered a claim early January 2020. Was promised to send relevant assessor, up to date no contact and Thuli Shabangu confirmed claim was registered. My son works shifts and I am alone. This service is not up to standard.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Feb 2020, 17:59Hello Angela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply19 Feb 2020, 17:59
Official
Hello Angela
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
AM
Angela M's updateReviewer Update
20 Feb 2020, 10:41Hello peter
Standard banks insurance claims, sucks big time. I registered a claim early January 2020, cause the wind blew strongly and door was open. Itbanged for several tomes before I got him.
Today at 12:30, I received a call from my son who was getting ready for work 2-10pm, and said he wanted to close and locked back door the top part broke off. I immediately got permission to come home but started at a help desk at the nearest branch to me. Consultant Thuli Shabangu said she could picked up the claim of early January 2020 but I was only informed an assessor will becoming to validate my claim.
They told me to wait at home as within 2 hours I will be assisted
My family relative lost her life and I tried to explain Klue business that im unable to pay the acces upfront and arranged to pay in 2 halfs. They the contacted the bank and told them that they're unable to assist me. In a country with a high rate of GBV ****ings and ****s and theft my safety meant zero to them. How would I be able to sleep with top part entirely broken off
Standard banks insurance claims, sucks big time. I registered a claim early January 2020, cause the wind blew strongly and door was open. Itbanged for several tomes before I got him.
Today at 12:30, I received a call from my son who was getting ready for work 2-10pm, and said he wanted to close and locked back door the top part broke off. I immediately got permission to come home but started at a help desk at the nearest branch to me. Consultant Thuli Shabangu said she could picked up the claim of early January 2020 but I was only informed an assessor will becoming to validate my claim.
They told me to wait at home as within 2 hours I will be assisted
My family relative lost her life and I tried to explain Klue business that im unable to pay the acces upfront and arranged to pay in 2 halfs. They the contacted the bank and told them that they're unable to assist me. In a country with a high rate of GBV ****ings and ****s and theft my safety meant zero to them. How would I be able to sleep with top part entirely broken off
AM
Angela M's update20 Feb 2020, 10:41
Reviewer Update
Hello peter
Standard banks insurance claims, sucks big time. I registered a claim early January 2020, cause the wind blew strongly and door was open. Itbanged for several tomes before I got him.
Today at 12:30, I received a call from my son who was getting ready for work 2-10pm, and said he wanted to close and locked back door the top part broke off. I immediately got permission to come home but started at a help desk at the nearest branch to me. Consultant Thuli Shabangu said she could picked up the claim of early January 2020 but I was only informed an assessor will becoming to validate my claim.
They told me to wait at home as within 2 hours I will be assisted
My family relative lost her life and I tried to explain Klue business that im unable to pay the acces upfront and arranged to pay in 2 halfs. They the contacted the bank and told them that they're unable to assist me. In a country with a high rate of GBV ****ings and ****s and theft my safety meant zero to them. How would I be able to sleep with top part entirely broken off
Standard banks insurance claims, sucks big time. I registered a claim early January 2020, cause the wind blew strongly and door was open. Itbanged for several tomes before I got him.
Today at 12:30, I received a call from my son who was getting ready for work 2-10pm, and said he wanted to close and locked back door the top part broke off. I immediately got permission to come home but started at a help desk at the nearest branch to me. Consultant Thuli Shabangu said she could picked up the claim of early January 2020 but I was only informed an assessor will becoming to validate my claim.
They told me to wait at home as within 2 hours I will be assisted
My family relative lost her life and I tried to explain Klue business that im unable to pay the acces upfront and arranged to pay in 2 halfs. They the contacted the bank and told them that they're unable to assist me. In a country with a high rate of GBV ****ings and ****s and theft my safety meant zero to them. How would I be able to sleep with top part entirely broken off