bad service

Im very dissapointed in the bad service and communication of standard bank. I took out a personal loan account with standard bank in 2013. This personal loan was for 2 years and my interest etc was all worked out in the monthly instalment that I had to pay for the 2 years. The other day I enquired about when my last payment would be. They couldnt tell me, they could only give me the balance of the account. To my surprise the balance was not what I expected. I find myself paying more than 24 months. Intiation fees was added to my account which I wasnt informed about. For the 2 years that I've been paying. I havent received not one statement for this account. I received my salary on the 22 december 2015, I went into a panic thinking im running into a minus for my debit orders. I go into the bank and enquired if my loan was taken off. The consultant says no. I then go home and log on to my internet banking and see that the debit order has been deducted. I got no notification about this. Today I will be opening a new bank account with fnb. I will no longer have dealings with standard bank.