VS
Vernon S
1 reviews | Active since Jun 2022
29 Aug 2024, 19:56
Bad service
***** detected on credit card 10/08. New credit card received 19/08. Great service so far. New credit card linked to internet banking as promised - never happened!!!. Used *** to call and link (took 20 minutes to even get an answer). Then failed authentication because the old limit of R40K was increased to R60K without even asking. Isn't this against the NCA??? A nightmare experience. When there is a positive experience you get asked to rate them, when negative you just get cut from the call. Come on guys, do you really want to improve???
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Aug 2024, 21:41Dear Vernon
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2024, 21:41
Official
Dear Vernon
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Aug 2024, 15:26Dear Vernon
Our team unsuccessfully attempted to call you.
Please provide us a time that works for you so we can get in touch.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please provide us a time that works for you so we can get in touch.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2024, 15:26
Official
Dear Vernon
Our team unsuccessfully attempted to call you.
Please provide us a time that works for you so we can get in touch.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please provide us a time that works for you so we can get in touch.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***