IN
Ivan N
1 reviews | Active since Sept 2019
16 Sept 2019, 15:51
Bad service
Disappointing service. I walk into the branch at 13:57 and my ticket was saying 'your estimated queueing time is 21min. At 15H48 I was still waiting to be served. Your new queueing system doesn't help your clients at all. It is not even month end but we are experiencing this kind of service. Not even 1 consultant came and check on us while seated. Please do something about this otherwise you are going to loose your clientele.
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Replies (1)
Standard Bank's replyOfficial
18 Sept 2019, 10:01Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Sept 2019, 10:01
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***