Bad service

I was phoned 2 month ago and asked to upgrade credit card. I asked that it be del to my branch.they had a courier phone me wanting to drop it off who insisted they cant drop it off at my convenience but rather theirs. told them to send it to my branch again. Never happened but my old card has been cancelled by them.<br> <br> Then i request bank statements and the teller tells me its R50 per request. I get an email and a debit of a R1000 out of my account.<br> This is ridiculous to say the least.<br> <br> Would love to speak to a manager