XB
Xavier B
1 reviews | Active since Dec 2020
19 Aug 2022, 12:55
Bad Service
Standard Bank is useless. I made a withdrawal from my account a not so large amount 33k I was suppose to give them a notice. That's not all they had to verify where the funds are from because I normally don't receive such amounts, I had to give the person details proof of payment and they even asked me for that persons account number as if I had it. They charged me R780 for the withdrawal imagine that. The branch manager a lady even told me I shouldn't be rude towards her and I was calm as a drunk topi on a Friday morning.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Aug 2022, 13:00Dear Xavier Boer,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Aug 2022, 13:00
Official
Dear Xavier Boer,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
XB
Xavier B's updateReviewer Update
19 Aug 2022, 18:10Thanks for the fast response but I'm sadly gonna close my account with Std Bank and it's not a new account for them to treat me in such a manner. Any future business I would go to another bank that appreciate their clients.
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Xavier B's update19 Aug 2022, 18:10
Reviewer Update
Thanks for the fast response but I'm sadly gonna close my account with Std Bank and it's not a new account for them to treat me in such a manner. Any future business I would go to another bank that appreciate their clients.
Standard Bank's replyOfficial
20 Aug 2022, 07:35Hi Xavier
Please allow us the opportunity to turn your experience. We sincerely apologise for the inconvenience caused.
Please allow us the opportunity to turn your experience. We sincerely apologise for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Aug 2022, 07:35
Official
Hi Xavier
Please allow us the opportunity to turn your experience. We sincerely apologise for the inconvenience caused.
Please allow us the opportunity to turn your experience. We sincerely apologise for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team