Bad service

Standard Bank Upington bad service. Waited for an hour in the que when it was my turn I was made to wait another 30 minutes because the lady was loading people on the device who were in the que. Lady at card collection counter. 2 weeks before she made me wait 2hrs just to update my email. When asked by a colleague to help me. She shouted on top of her voice. She eventually helped me just to put in an incorrect email address. She has an attitude especially towards black people. She responds differently to coloured people.