Bad Service

I never had any reason to complain until 2015 where an unforunate experience left me without a handbag. Following all necessary procedures I cancelled all my cards and re-ordered new ones. This is where my frustration started. I went into to the branch on 31 October to collect my new cards to be told that my credit card and all my other accounts can not be linked as they were before them being ****** due to a system error. After 4 visits between the two branches still no luck with branch or call centre after a whole month. This to me is completely unacceptable that a system error can take more than a month to fix if it was one that worked in the past. Then to the next frustration paying cash into my credit card so that it can show immediately only to be told afterwards that it takes 24 hours to clear. Any other bank cash=immediate reflection. I spent an hour calling the Call Centre and what a complete waste of time, from calls being dropped 5 times in an hour to being transfered back and forth between departments. This is SHOCKING call centre staff do not have correct training to assist with queries and they could not be bothered by your need. Shocking Standard Bank