RN
Rene N

1 reviews | Active since Jan 2015

03 Dec 2015, 12:01

BAD SERVICE!!!

To whom it may concern.<br> <br> I would like to request the CEO listen to history of all the calls I received to date from Blue Bean.<br> <br> I get that the credit provider has no control with retailers changing the payment plans on your credit card when purchasing...but honestly I have been a loyal customer to blue bean ever since I signed up for this card.<br> I received numerous calls to my personal cell phone and work phone from collections agents harassing me that I need to pay..The tone in which they speak is really shocking. I paid R2500 on the card which I was instruced to do by Megan the team leader of collections (listen to the call ) she advised when paying I will be up to date.. now I'm told to oay and additional R469.00 which I must get where?? <br> <br> listen to the call and use this a way to train your staff effieciently!! Treat customers with dignity and respect!!Train them properly!! I am going to pay this card and change banks.<br> <br> I here with quote my card number for all calls to be listen to (***)<br> <br> Your service are pathetic!!!

0
Replies (1)
Standard Bank
Standard Bank's reply04 Dec 2015, 09:18
Official
Hello Rene#09,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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