Bad service

I have been trying to close off my account since 29 October 2015 till now. The account is paid up and I have been to the branch to request the closure of the account but it seems too difficult for them to do. I have even made attempts to phone Head Office but even they cant seem to be able to assist. I am still incurring fees and charges to the account.<br> <br> The staff at the branch is also rude and very unhelpful.