Bad Service

This is the second complaint I'm writing in one year about standard bank. My account is supposed to be converted to a staff account but after 11 months of being a prestige banker, I have not heard any feedback as to why my account is still not converted. No one is giving me a strict answer. I complained about my banker Venessa Moima and Nicole promised me that I will be allocated a new banker which still hasn't materialised. It seems like standard bank Menlyn only values their customers when they are looking to make a sale but after that they don't care. I have to be the one always asking what the hold up is about and I have even stopped asking about the new banker they supposedly allocated to me. I have banked all my life with standard bank but at this rate, I don't see the reason why I should stay with a bank that doesn't give a damn about their customers after they had made their sale. I'm really disappointed. I have a prestige account but I am not reaping the benefits and I still have to go to the bank to do things that they promised to take care of if i changed to prestige account.