Bad service

My name is nkala cathrine kadiaka on monday i bough airtime on standard bank app a R100 app but instead i received a data i called standard bank and they told me they will come back to me even today they did not come back its been a week now i wanted to buy cell c free minutes with that airtime cause i do that every month i only got this sms on tuesday , and am still waiting and not happy at all We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C