1 reviews | Active since Apr 2020
Bad service
Good day
I am very unhappy with the service I get from Standard bank. I have a VAF account with them for my vehicle. After my payment holiday my debit order was supposed to go off Monday (01/03/2021) still today it has not gone off. I make the effort to call them and they tell me my account is in a arrears. I don't understand how that is possible?? Its not my problem that you did not take the debit of my account. I was advised that I have to make a manual transfer into their account. I don't think it's fair towards me as a client?? The problem is on their side not mine. The money is in my account. I don't understand why I should call and find out what's happening with my account.. its causing me to stress and worry.
I am not satisfied with the service.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********