bad service

I phoned the prestige banking line to try and help me regarding airtime i bought on the internet banking when they answered the phone the first consultant helped me then she put me through to another department after that they kept on transferring me to the next then the next I was almost transferred more than 5 times this is really bad service and still nobody helped me.I pay a **** load of money for prestige banking and i get ****ty service and its since the beginning.And even I could never get hold of my first personal banking and still nobody phoned or emailed me to say who may new personal banker is.I had to go into the bank and only found out my personal banker has changed.I want an answer NOW on my problems!!!! Im not paying money for nothing!!!!!