Bad service

I arranged to have my new credit card sent to The Glen branch for collection. I received the sms on Thursday, 5th January 2023. I arrived at the branch at 13h40 on Friday, 6th January 2023 and left the branch at 16h15. I waited TWO AND A HALF hours before the service consulted called my name. This is absolutely ridiculous for a credit card collection. I did ask at the reception desk what the problem was and the response was that the system is slow and the system is offline. I'm a retired Standard Bank staff member and this was unheard-of during my 34 years of working for the bank. If I could I would give the branch a zero rating and I would close my account with Standard Bank.