Bad service

I have app**** for a student loan weeks ago according to your system I should have contacted 48 hrs hours applying for the loan but unfortunately there has not been any correspondence. This is the second time I have app****, the first time my application just expired because no one attended to it. Yesterday I called the call centre and they referred me to the wonderpark branch as they don't deal with study loans. Went to the branch yesterday and as highly pregnant as I am the security guards refused me way in and I was forced to stand in a queue for 5 hours. Eventually I got to speak to a consultant who then told me that she could not help me as they don't deal with student loans at the branches.

I have even sent multiple emails to *** regarding my application and all they asked was for my ID and marriage certificate which were already uploaded when I app****.