Bad service

I am writing to express my dissatisfaction with the handling of ***** on my credit card account, which I have held with Standard Bank for over 20 years.

Since 2020, I have been directed to numerous departments and required to submit extensive documentation. Despite providing the requested information to the branch manager in July 2024 and receiving a reference number, I have not received any further communication or resolution.

My attempts to close my account, which has a credit balance, have been equally frustrating. I visited the Southgate branch on multiple occasions and was given conflicting information about the process. During my last visit, the branch manager indicated that he would not blame me for closing my account. Despite following instructions, including a 72-hour retention period, I am still awaiting the return of my funds.

Additionally, I encountered unprofessional behavior from a consultant who was impatient and rude while I was present in the branch. This experience, coupled with the branch manager's irritation, has left me deeply disappointed with the service provided. The credit card balance can off set what I owe you, as per my indication when I visited the branch last week Friday.

I urge you to address this matter promptly and ensure that my account is closed and the funds returned without further delay.

Thank you for your attention to this matter.