Bad service

Good day, I am writing a review again to complain yet again about your servers. It does not help anymore to phone the ***** department because the same things are being said every time we call. My mother in laws account is still been blocked (frozen) for 3 weeks now, the ***** money that was paid in her account has been removed out of her account a while ago, her debit orders can still not be deducted. This is unacceptable. we require an assistants please.