TN
Terence N
1 reviews | Active since Dec 2010
19 Jun 2023, 08:53
Bad Service
On May 26th I visisted Standard Bank Overport branch to transfer some of my savings from my business money market account into an investment account with a better interest rate. After a long wait, I was told that I would need to make an appointment with my business account manager, so an email was sent to her.
I gor no response after a week, so followed up with the email. A several more emails sent my me, still no response after about a month. This is terrible service and what a mission to open up a business investment account. I'm considering switching to another bank for my business account if the service is like this.
Regards, Terence
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Jun 2023, 08:55Hi Terence
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply19 Jun 2023, 08:55
Official
Hi Terence
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
21 Jun 2023, 10:58Hi Terence
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Jun 2023, 10:58
Official
Hi Terence
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***