AZ
Alwyn Z
1 reviews | Active since Aug 2019
14 Aug 2019, 11:24
BAD Service!!!
I have been a client for over 5 years now. I requested a paid up letter for my credit card account. I was sent the incorrect document. I requested it again the next day. And have not received feedback. I requested to be called 4 times from the web sight as i have wasted more than 2 hours on hold in total. I would get through and be placed on hold for over 10 minutes without them taking my details. On the 13th i was told i would receive it before the end of the day. Multiple times when i have called someone would answer and then just place me back in the queue.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Aug 2019, 09:02Good day Alwyn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Standard Bank's reply15 Aug 2019, 09:02
Official
Good day Alwyn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Standard Bank's replyOfficial
19 Aug 2019, 10:34Dear Alwyn Van Zyl
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Aug 2019, 10:34
Official
Dear Alwyn Van Zyl
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***