TH
Tanya H
1 reviews | Active since Dec 2016
26 Jul 2019, 11:57
BAD SERVICE
I currently have a home loan with them and haven't had any issue before but recently, I am very disappointed in the service, I called in on the 06th to apply for a credit card and everything was gone through and approved all documentation was emailed but since then i have being calling to check the status not 1 person called me to update me on the progress. Still today i am calling to get an update ON HOLD ONCE AGAIN FOR 11 MINUTES.....
Helpful (0)
Replies (4)0
Replies (4)TH
Tanya H's updateReviewer Update
26 Jul 2019, 12:08going on to 20 minutes now... still no response .... so bad
TH
Tanya H's update26 Jul 2019, 12:08
Reviewer Update
going on to 20 minutes now... still no response .... so bad
Standard Bank's replyOfficial
26 Jul 2019, 15:13Dear Tanya
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Standard Bank's reply26 Jul 2019, 15:13
Official
Dear Tanya
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
TH
Tanya H's updateReviewer Update
29 Jul 2019, 09:21Still no response from Standard bank, once again Im calling in and on hold for last 25 minutes.
TH
Tanya H's update29 Jul 2019, 09:21
Reviewer Update
Still no response from Standard bank, once again Im calling in and on hold for last 25 minutes.
Standard Bank's replyOfficial
31 Jul 2019, 10:44Dear Tanya Harry
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Jul 2019, 10:44
Official
Dear Tanya Harry
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been attended to already.
Kind regards
Clint Petersen
Complaint Resolution Centre
***