Bad service

Irene migrated my Gold cheque account to Titanium, she neglected o tell m that if my new card is not delivered within 30 days then my account will be frozen. Which it was and I was inconvenienced for whole week, she didn't respond to any of my emails and I could not get her on the phone. I had to Hellopeter Standard Bank to get help. My account is still in a mess, my credit card not linked to my cheque account and Irene only tried to call me twice after my husband told her what a bad experience I have had. Both times I was busy and she never made any effort to follow up with an email or even ask my husband if I'm sorted. Her customer service is terrible wonder why she's even a banker. Standard bank has enough issues with their network I'm sure the las thing they need is staff who can't take care of their customers.