AM
Angeline M

1 reviews | Active since Oct 2014

24 Jun 2019, 16:41

bad service

worse service I never seen I went 3 times to change my phone at Standard. bank Easgate twice ladies said 48 hours now is 3 week I am still waiting for these change to take place every time I phone standard bank the give me send answer is done but wait for 48 hours now is 2 week until today nothing has been done still can't lock in my interne. that is very frustrated for a bank like standard bank just to change a phone number that ridiculous

0
Replies (2)
Standard Bank
Standard Bank's reply25 Jun 2019, 06:09
Official
Hello Angeline
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Jul 2019, 10:41
Official
Dear Angeline 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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