Bad service

What do I have to do to get a new bank card?? I am currently residing in the United States, and to fly back to South Africa for a new bank card is totally absurd. I have asked a friend, that I can trust, to order me a bank card with a Power of Attorney and 3 months down the line still no bank card. I've subsequently emailed the manager at the Clear Water Mall branch, Mr. Dudley Wentzel, 2 weeks ago, and still no reply from him either. Maybe after 16 years being an account holder at this bank I'm just not important enough. I have no other income except for the little bit I get in South Africa. Whom should I turn to in order to get this sorted out? Please Help!!