PS
Prince S

1 reviews | Active since Apr 2019

15 Apr 2019, 11:22

Bad service.

Std bank South Gate is the worst in terms of customer service, I was there from 10:03 and now its 11:16 and its not even full at the branch, I am here to open a new account as I am not happy with FNB, but I regret why I even came here, sales consultants here keep leaving their desk for no reason and going to each other to gossip and talk about their personal stuff, 2 clients before me left without even waiting to be served as they waited way before me, the three consultant service that kept going to each where Prudence, Sphiwe and a guy called Loyiso that kept destructing them. A lady called sphiwe is the worst in terms of leaving her service station and going to prudence and telling her about her weekend and all.... This is totally unacceptable. I am not even a client yet but I am not happy...... Family and friends kept telling me to open a new account at Std bank but now I am skeptical with this kind of service.... My tea break exhausted while I was waiting for service at Std bank. Its not even full.....

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Replies (3)
PS
Prince S's update15 Apr 2019, 11:56
Reviewer Update
Then Zanele a sales consultant came, then assisted a client that was before me, then came in a lady that she knows and then she skipped me and assisted the lady.
Standard Bank
Standard Bank's reply15 Apr 2019, 14:39
Official
 Hi Prince

Thank you for posting a comment. 

We will attend to your request as soon as possible.

Regards, 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply23 Apr 2019, 10:26
Official
Dear Prince Shiburi 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre 
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